Surface laptop touchpad not working

Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Learn More. Discover our resources that can help you connect your Surface at home. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Out of the blue, the touchpad begin selecting, dragging and dropping, etc. I've made all of the recommended adjustments from various threads and posts, to no avail. I am sure that it is software related, since restarts momentarily resolves the issue.

Most probably, this issue is caused by outdated or corrupted touchpad drivers. For us to better assist you, we would like to ask the following:. Are there any changes made on your computer prior to the issue? What troubleshooting steps have you done so far?

Have you tried using a mouse on your laptop? If yes, are you experiencing the same problem? As an initial troubleshooting step, we recommend that you keep the touchpad drivers up-to-date. For your reference, check this article on how to update drivers in Windows Did this solve your problem? Yes No. Sorry this didn't help. If yes, are you experiencing the same prob lem? Thank you for providing additional information about the issue.Your Surface Type Cover has a touchpad with two buttons that you can use like a mouse.

You can also adjust settings to prevent the touchpad from responding to accidental touches and more. If your Surface has a touchpad, it has right-click and left-click buttons that work like the buttons on a mouse.

What to try if your Surface touchscreen doesn't work

Press the touchpad firmly to click. A quick tap is interpreted as a touchpad gesture. To learn more about gestures, see Try the latest touchpad gestures. See Change the touchpad settings to learn how. Here are some of the gestures you can use on your touchpad.

These gestures work with all Surface Type Covers and the Surface models that have a touchpad. You can change touchpad settings to turn the touchpad on and off, reverse scrolling direction, turn gestures on and off, and more. Skip to main content.

surface laptop touchpad not working

Select Product Version. All Products Windows 10 Windows 8. Surface touchpad. Use touchpad gestures. Change the touchpad settings. Attach your Surface to its keyboard or Type Cover.

surface laptop touchpad not working

Adjust your settings under Touchpad. Related topics. Last Updated: Oct 17, Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience.

Australia - English.Under Mice and other pointing devicesselect your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.

If those steps didn't work, try uninstalling your touchpad driver: open Device Managerright-click or press and hold the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver. If that didn't work, try using the generic driver that comes with Windows. Skip to main content. Last Updated: Nov 20, Need more help? No results. Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience.

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Surface Laptop trackpad not working

Polska - Polski. Schweiz - Deutsch. Singapore - English. South Africa - English. Srbija - Srpski. Suomi - Suomi. Sverige - Svenska. United Kingdom - English. United States - English.This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard.

Choose this symptom when the Type Cover or Keyboard is connected to the Surface including Surface Laptopand you are experiencing any of the following :. This can be either the Keyboard keys, touchpad, or the entire Keyboard or Type Cover. USB, Bluetooth, or on-screen keyboards may still work. If this sounds like the issue you're experiencing, choose Start troubleshooting below. If this is not the issue you are experiencing, go back to the selections above and select one that more closely describes your issue.

Choose this symptom when the Type Cover or Keyboard is connected to the Surface including Surface Laptopand you are experiencing any of the following:. The key functionality can be intermittent or consistent. The behavior might also be seen with the on-screen keyboard, or Bluetooth or USB keyboards and mice. We recommend trying Standard Type Cover troubleshooting to start with.

Choose Start troubleshooting below.

surface laptop touchpad not working

USB or Bluetooth keyboards and mice may still work. Download and install the latest updates for Windows and your Surface. If updates are available, they may ready for installation.

Otherwise, select Check for updates to see if any updates are available for your Surface. You may need to restart your device to install Surface and Windows updates.

Microsoft Surface Book repair

For more info, you can visit Install Surface and Windows 10 updates. Having issues installing updates? Try running the Windows Update Troubleshooter. Did this work? Test your keyboard in an available app like Microsoft Sticky Notesor Notepad. Use the same program throughout your troubleshooting. Restart don't shut down your Surface. A restart refreshes the drivers and software on your Surface device. Even if you just restarted after an update, we recommended performing another restart to make sure that drivers and software are installed and recognized by your device.

Still having the issue?Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Learn More. Discover our resources that can help you connect your Surface at home. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

surface laptop touchpad not working

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. I bought my Surface Laptop 2 in December and from then till around two weeks ago the touchpad was working.

I stopped using it for a week or so and when I turned the computer back on the touchpad seemed to be a little strange. Over time scrolling became more difficult as when I tried to click something or scroll down, the cursor would select everything and highlight all the text or photos on my page.

At first, it did not occur too often but as the week goes on the touchpad just gets worse. Now if I try to use the touchpad to do anything other than moving the cursor it does not respond at all and when it does it highlights everything on the screen. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. We really sorry for the inconvenience that has caused you on your Surface touchpad that won't work properly.

We really understand that this is important also with you. There's a different of probable causes why this happening to your Surface Type Cover. This could be a software related issue which can be fixed by doing troubleshooting steps. This could also be hardware issue. Is there any changes on the Surface device before this issue happened? Have you tried any troubleshooting steps on your Surface touchpad? If yes, what are those steps?

Here are the few things we can highly suggests you do. Step 1: Press and hold the power button for 20 seconds. This is normal. Please exit UEFI screen. Force Surface to completely turn off all power and restart. Performing a forced shutdown is like removing the battery from a laptop or unplugging a desktop PC.

It resets the hardware and clears all the cache and memory for your hardware. The tool takes about minutes to run. On your Surface Laptop, at the lower left corner in search box, please search for " Device Manager" then enter. Did this solve your problem? Yes No.If you experience Surface touchscreen issues including physical damage to the screenneed touchscreen drivers or firmware, or want to disable touch on your Surface, try the following solutions. If your issue isn't listed below, see Standard touchscreen troubleshooting.

Select your issue to see a more detailed description. If it matches your issue, select the recommended solution link.

Just need a Surface touch driver or firmware? During troubleshooting, it may be determined that your Surface must be reset or replaced.

Depending on your issue, you may not be able to perform these steps. If your touchscreen does not work after you do this, go on to Solution 2. Having issues getting updates? Want to run your Surface through diagnostics? See Download drivers and firmware for Surface. For example, if touch does not work in UEFI, your device likely has experienced a hardware failure and needs servicing.

Follow these steps to boot to UEFI and test touch functionality:. Do not manually recalibrate your touch settings. Surface devices come from the factory already calibrated and optimized for pen and touch input to ensure the best possible operation. At this point, you must verify that the Surface device is not the issue. Use the following table to learn which reset option is right for your situation. Make sure you install any available updates for your Surface after you do a reset.

To find out how, see Install Surface and Windows updates. Still having the issue? Go to Device service and repair to start a service order for your Surface. Want to leave us feedback about your Surface?

Want deeper, more technical content? Check out Microsoft Docs for documentation designed for end users, developers, and IT professionals. Skip to main content. Select Product Version. All Products. Identify your issue Select your issue to see a more detailed description. Show all. Touch doesn't respond on part or all of the screen. Multi-touch gestures don't work or touch is inaccurate.

Touch is slow to respond. Your Surface experiences "phantom" touches. How to disable touch on Surface. Surface Pen doesn't ink. Surface Touch driver or firmware is missing from Device Manager. Cracked screen or other physical damage.Keep in touch and stay productive with Teams and Officeeven when you're working remotely. Learn how to collaborate with Office Learn More. Discover our resources that can help you connect your Surface at home.

Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

Bought this laptop new about a month but now I can't seem to drag or highlight text. I've tried formatting both in 10S and Pro modes to no avail. If I touch the screen though the clicking registers when I use the trackpad again but it will not do highlighting or dragging and dropping. Anyone have any ideass as to why? Did this solve your problem? Yes No. Sorry this didn't help. There is no right click functionality when I do it mechanically Right click acts as left click when pressed mechanically.

When I restart I lose functionality of the whole trackpad until I use the touch screen and then it will start working. I had stated I had already tried to delete the drivers and downloading the firmware as that was recommended for people on the other threads with the exact same issue. I've sent it away for exchange as I've tried reddit and here to no avail and everyone mentions the same thing over and over.

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I have the same question Joseph Agu Replied on August 22, Microsoft Agent.